According to Customer Protection Law Jewelry Can't Be Returned Or Refunded OR Exchanged
For Delivered Items For Online Orders
Customer is asked to inspect the purchased piece immediately before payment &/ or upon reception from any defect or damage & for correct size & comfortability
Once item is received from the shipping company & payment is done by the customer
This means that the item was approved from the customer side & in perfect condition at received time
Return Policy For Online Orders
According, If the customer noticed any change in the item from the original picture, any damage or defect or that the item is wrongfully sent & differs from her request, customer is asked to reject the item, not to receive it & return it immediately & on the spot to the delivery company without paying the product price, she will only be asked to pay the delivery fees
Only & Incase customer noticed any defect or damage on the piece due to manufacturing after purchase, customer is asked to report this immediately to the brand & contact us within 14 days from received date
Customer is asked to send to our Customer Service Email Care@sarahzakijewelry.com or WhatsApp +201111448707 & attach a photo with the point of complain (photo of defect or damage)
We will immediately respond & evaluate the issue and make it right if any problem was reported with in the 14 days after purchase initial date
In case of any damage or issue occurred or reported afterward the 14 days, this will not be the brand responsibility
If Case Was Reported & Accepted (as per mentioned above)
Pieces must be returned in its original packaging (including attached price tag on) and in same saleable received condition, unworn or unused & brand will contact the customer back with the next step, a repair or replacement of defected or damaged item will take place
Replacement or repair could take time so the customer will be asked to wait till we make a new piece instead of the damaged one & this might require time as all our products are handmade , and this will be communicated to the customer clearly
** Please note that personalized / customized items with engraving, etching, embossing, specific design, special size and other services may not be returned , refunded or exchanged but in case of any damage the brand will take the necessary action to correct & remove the damage
Refund Policy For Online Orders
Once we’ve received and inspected your return, we will let you know if the refund was approved or not
If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your cash payment, bank or credit card company to process and post the refund too
A refund will be made only to the purchaser upon request & not to any other product holder
Gift recipients are entitled to a nonrefundable merchandise credit
Refunds are not available for purchase or returns made at retail locations
In case of unapproved return items, the piece will be sent back to the customer by courier & no refund will be applied, also shipping fees will be included & charged to the customer in the delivery process
In all cases of approved refunds, any additional fees as courier charges, credit cards commissions or bank fees or any other will be deduced from the refunded amount and the customer will be entitled only to receive the difference
Exchange Policy For Online Orders
If the customer wishes to exchange the purchase item
The exchange can be applicable only if the request is done immediately upon receiving it & after contacting our Customer Service Email Care@sarahzakijewelry.com or Contacting us on WhatsApp 01111448707 with Photo of the product & reason of exchange
Exchange can only be done within the same value or more of the original exchanged piece (In case exchange is approved)
No exchange for gifts
Exchanged Items & New chosen product that will be sent to customer upon exchange process will include the new delivery fees in the exchange receipt
Exchange could take time, so the customer will be asked to wait till we make a new pieces instead of the exchanged one & this might require time as all our products are handmade
Shop Policy
For pieces purchased from any of our shops / partners
Customer is asked to inspect the purchased piece immediately while she’s still in premises & before payment, from any defect or damage & for correct size & comfortability
This means that the item was approved from the customer side & in perfect condition at payment if purchase is successfully done
InCase customer noticed any damage or defect in the piece after purchase, customer has to return to the shop with in 14 days of initial purchase date with the original receipt of purchase, put her complain & shop will take the necessary action
The shop will make an initial investigation to confirm the problem & contact us on our hotline on the spot & attach a photo with the point of complain (photo of defect or damage)
We will immediately respond & evaluate the issue and make it right if any problem was reported & if the defect was due to manufacturing issue
In case of any damage or issue occurred after the 14 days of initial purchase date, this will not be the brand or the shop responsibility & no return, refund or exchange is applicable
In Case of buying the piece from any of our shops / partners
No Refund, Returned or Exchanged is applicable unless in case of defected or damaged item
Action of return or refund or exchange may take time as a proper investigation has to be done from brand side, after receiving the item from the shop if the case was reported within the 14 days after purchase initial date
Refund, return or exchange will be done from the shop side not the brand side after the brand investigation & approval according to their refund or return internal policies
Replacement or repair could take time so the customer will be asked to wait till we make a new pieces instead of the damaged one & this might require time as all our products are handmade